MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next step in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Monday, October 20th, 2025 at 4:24pm
ICYMI: We’re holding a donation drive to support our federal employees during the government shutdown.
🗓️MCO: 10/18-10/24 & ORL: 10/20-10/24
⏰9am to 2pm
📍MCO Terminal C Departures and the ORL Admin Offices at 365 Rickenbacker Dr.
🛍️Non-perishable food, toiletries, & baby items https://t.co/RHVlSkdrHX
ICYMI: We’re holding a donation drive to support our federal employees during the government shutdown.
🗓️MCO: 10/18-10/24 & ORL: 10/20-10/24
⏰9am to 2pm
📍MCO Terminal C Departures and the ORL Admin Offices at 365 Rickenbacker Dr.
🛍️Non-perishable food, toiletries, & baby items https://t.co/RHVlSkdrHX
Monday, October 20th, 2025 at 1:17pm
In honor of #InternationalDayoftheAirTrafficController, we would like to recognize the incredible ATC team at our airport. From expertly managing airspace to guiding every aircraft safely through the skies, your dedication ensures air travel remains safe, efficient, and reliable. https://t.co/iyWW2eEYQO
In honor of #InternationalDayoftheAirTrafficController, we would like to recognize the incredible ATC team at our airport. From expertly managing airspace to guiding every aircraft safely through the skies, your dedication ensures air travel remains safe, efficient, and reliable. https://t.co/iyWW2eEYQO
Saturday, October 18th, 2025 at 4:29pm
A big thank you to our incredible Customer Experience team for organizing such a wonderful Customer Service Week! Last week, MCO employees enjoyed a week full of appreciation. We’re grateful to everyone who helped make our airport community feel valued and celebrated! https://t.co/O6R4seLwA0
A big thank you to our incredible Customer Experience team for organizing such a wonderful Customer Service Week! Last week, MCO employees enjoyed a week full of appreciation. We’re grateful to everyone who helped make our airport community feel valued and celebrated! https://t.co/O6R4seLwA0
Saturday, October 18th, 2025 at 10:32am
Today we celebrate the 43rd anniversary of the historic simultaneous dual Concorde landing by Air France and British Airways at MCO. ✈️The event commemorated the opening of France and UK Pavilions of EPCOT’s World Showcase in 1982. Check out these exclusive pics from our archive. https://t.co/dOve896O3J
Today we celebrate the 43rd anniversary of the historic simultaneous dual Concorde landing by Air France and British Airways at MCO. ✈️The event commemorated the opening of France and UK Pavilions of EPCOT’s World Showcase in 1982. Check out these exclusive pics from our archive. https://t.co/dOve896O3J
Friday, October 17th, 2025 at 8:09pm
We’re holding a donation drive to support our valued federal employees during the government shutdown.
🗓️MCO: 10/18-10/24 & ORL: 10/20-10/24
⏲️9am to 2pm
📍MCO Terminal C Departures and the ORL Admin Offices at 365 Rickenbacker Dr.
🛍️Non-perishable food, toiletries, & baby items https://t.co/IaFU1UOPyC
We’re holding a donation drive to support our valued federal employees during the government shutdown.
🗓️MCO: 10/18-10/24 & ORL: 10/20-10/24
⏲️9am to 2pm
📍MCO Terminal C Departures and the ORL Admin Offices at 365 Rickenbacker Dr.
🛍️Non-perishable food, toiletries, & baby items https://t.co/IaFU1UOPyC
Friday, October 17th, 2025 at 3:37pm
If you're ear for a good time, swing by the Terminal A/B food court until 4PM to say hello to our sweet #MCOPawPilots pup, Woody. This friendly pup is here to bring a little comfort to your day! https://t.co/qqqEoz8vGS
If you're ear for a good time, swing by the Terminal A/B food court until 4PM to say hello to our sweet #MCOPawPilots pup, Woody. This friendly pup is here to bring a little comfort to your day! https://t.co/qqqEoz8vGS
Gallery
