MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next step in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Friday, November 21st, 2025 at 6:35pm
This #Thanksgiving travel season, we anticipate welcoming more than nearly 1.9 million travelers through our airport over the 12-day holiday period (including one of our sweet #MCOPawPilots Woody). 🦃 https://t.co/s7azTnIc8O
This #Thanksgiving travel season, we anticipate welcoming more than nearly 1.9 million travelers through our airport over the 12-day holiday period (including one of our sweet #MCOPawPilots Woody). 🦃 https://t.co/s7azTnIc8O
Friday, November 21st, 2025 at 12:47pm
Get the puparazzi ready! 📸 If you're passing through, stop by our Main Terminal, Level 3 near the food court area, to get some snuggle time with our #MCOPawPilots, Jora. She will be here from 11am-1pm. 🐾 https://t.co/9F6HYaMxR6
Get the puparazzi ready! 📸 If you're passing through, stop by our Main Terminal, Level 3 near the food court area, to get some snuggle time with our #MCOPawPilots, Jora. She will be here from 11am-1pm. 🐾 https://t.co/9F6HYaMxR6
Friday, November 21st, 2025 at 10:56am
Movies are always more interesting on someone else's screen. 📺👀 https://t.co/YVLE1ToNAK
Movies are always more interesting on someone else's screen. 📺👀 https://t.co/YVLE1ToNAK
Thursday, November 20th, 2025 at 4:59pm
Double the route, double the adventure! ✈️ Great news, our friends @FlyFrontier have announced two nonstop services from MCO!
✈️ Newark, N.J (EWR) - January 21, 2026 - 3x/week
✈️ Pensacola, FL.(PNS) - February 13, 2026 - 2x/week
For details: https://t.co/HYZlvwPD0v https://t.co/rEi3HH0yYh
Double the route, double the adventure! ✈️ Great news, our friends @FlyFrontier have announced two nonstop services from MCO!
✈️ Newark, N.J (EWR) - January 21, 2026 - 3x/week
✈️ Pensacola, FL.(PNS) - February 13, 2026 - 2x/week
For details: https://t.co/HYZlvwPD0v https://t.co/rEi3HH0yYh
Thursday, November 20th, 2025 at 2:00pm
Last week, we hosted a planespotter tour for the winners of our #FlyMCO Planespotting Exhibit contest. Our guests spent the afternoon learning about airport operations, from the terminals to the airfield, and had opportunities to capture some amazing airplane photos. https://t.co/1vO8umPQVA
Last week, we hosted a planespotter tour for the winners of our #FlyMCO Planespotting Exhibit contest. Our guests spent the afternoon learning about airport operations, from the terminals to the airfield, and had opportunities to capture some amazing airplane photos. https://t.co/1vO8umPQVA
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