Employee Resources
All airport employees are welcome to participate in the following training opportunities. Please click the link to register for the selected training class. After registration is complete, each person will be sent a link to access the training during the selected time. Please keep in mind that you must have access to a computer that will allow you to use GoToWebinar and audio capabilities.
If these days and times do not work for you or you would like to schedule a training in person, please reach out to us at airportcommunication@goaa.org.
Welcome to MCO
-
Stay tuned for additional dates.
Hidden Disabilities Sunflower Lanyard Program
-
Stay tuned for additional dates.
Active Shooter Training Sessions
- Stay tuned for additional dates.
Recognition Card Leader Guide 112.01 KB downloads
The Recognition Program is intended to encourage the airport community to recognize...
Orlando International Airport Service Card Leader Guide 329.28 KB downloads
The Service Card is a tool to guide employees on how to delight and value each guest...
MCO Employment Guide 524.22 KB downloads
Orlando International Airport Employment Guide ...
MCO Customer Service Program Poster 574.30 KB downloads
Our purpose is to delight and value each guest with the finest airport experience...
MCO Customer Service New Hire Info 672.47 KB downloads
Important Customer Service information for the new MCO hire. ...- reThink Your Commute – www.rethinkyourcommute.com
- SunRail – www.sunrail.com
- Lynx – www.golynx.com
- 511 – www.fl511.com
- United Way – Heart of Florida United Way fights for the education, health and financial stability of every person in Central Florida. Call 211 or go to their website and click the “Get Help” link for 24/7 confidential support. www.hfuw.org
FAQ
How can I obtain blank recognition cards?
Contact the GOAA Customer Experience Department at AirportCommunication@goaa.org or use the Recognize an Employee form on this website.
Where do I turn in completed recognition cards?
How can I get my "It All Starts with Me!" lapel pin?
Contact the GOAA Customer Experience Department at AirportCommunication@goaa.org.