Orlando Harley-Davidson Published: 06/28/2017
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Instructions to apply.
Contact sbroom@americanroad.biz
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Description and Instructions to Apply

Apply at Orlandoharley.com
Job Title.................................... General Merchandise Team Leader
Department............................... General Merchandise Department
Supervisor................................. General Merchandise Store Manager
Pay Class/FLSA Status............ Hourly/Non-Exempt

Summary Description

Manage daily operations in GM location/Department.  Result’s driven, by way of maintaining an appealing retail environment and ensuring a well-trained team committed to delivering “excellence in customer service”, building lasting customer relationships.

Key Results Areas

  • General Merchandise Daily Operations and Labor Controls
  • Recruitment, Training and Development of Hourly Employees
  • Retail Environment and Customer Service
  • Implementations of Promotions & Event set-up

Major Duties and Responsibilities

1.  Oversee and Direct Operations of General Merchandise Location
  • Grow the volume of General Merchandise sales
  • Maintain labor objectives
  • Maintains quality service by establishing and enforcing organization standards
  • Protects employees and customers by providing a safe and clean store environment
  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
  • Prepares reports for daily business needs or as assigned by Store Manager
  • Communicate regularly with the Store Manager regarding
  • Product Style Options
  • Product Availability
2.  Recruitment, Training and Development of Employees
  • Participates in interviews with Store Manager of eligible candidates
  • Ensure General Merchandise personnel are adequately trained to meet daily business needs
  • Completes store operational requirements by setting daily assignments for employees; following up on work results
  • Trains store staff by reviewing and studying sales training and product information  materials
3.  Inventory Management
  • Manage and process all receipts of incoming inventory, ensuring accuracy
  • Maintain assortment representation
  • Maintain sufficient quantities of stock through floor replenishment to support demand and acceptable inventory turn
  • Performs periodic cycle counts
  • Participates in periodic physical inventory of all merchandise (counts, reports, etc.)
4.  Retail Environment and Customer Service
  • Provide excellent customer service to all of the store and/or dealership’s customers
  • Greet customers immediately, in a courteous and friendly manner
  • Demonstrate the ability to work with several customers at one time while maintaining individual customer satisfaction
  • Handle telephone transactions quickly, and courteously
  • Point out any current sales, specials, or new merchandise to customers
  • Assist customers with their selection of merchandise and offer additional product that compliments the purchase
  • Handle customer complaints reasonably, showing empathy, a positive attitude and demonstrate our shared values and commitment to success to do the  right thing at the right time to deliver exception customer service
  • Become proficient in current POS System
  • Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor
  • Ensure Retail environment for General Merchandise Location/department is well merchandise, displays clean, well dusted and appealing to customers
  • Secures merchandise by implementing security systems and measures
  • Implements all business promotions
5.  Other Duties
  • As Assigned
Supervisory Responsibilities – Sales Associates


  • Treat all employees and customers fairly, courteously, and with respect
  • Demonstrate superior customer service behavior for all personnel by maintaining positive relationships with customer, suppliers, sub-contractors, employees and General manager and owner(s)
  • Be prompt and available for flexible scheduling
  • Demonstrate professionalism in providing customer service
  • Present an up-beat, friendly, outgoing personality to customers; no matter what the situation
  • Use integrity in all business dealings
  • Safety - Ride Safe and create a safe work environment

Qualifications & Job Requirements

  • Experience with retail sales
  • Preferred knowledge and experience with Harley Davidson General Merchandise or other product sold by dealership, or demonstrate the ability to quickly learn
  • Friendly, outgoing personality; must demonstrate ability to get along with broad customer base
  • Schooling or experience in retail sales, food and beverage or hospitality
  • Experience with Point-of-Sale systems (POS) or the ability to quickly learn
  • Must be available to work weekends

Physical Demands

  • Must have the ability to stand and work the sales floor for extended periods during scheduled shift
  • Frequently required to bend, stoop, crouch, reach, and lift 50 lb. of merchandise

Working Conditions

  • Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during