Lance Lyttle, CEO of the Greater Orlando Aviation Authority, presented Brandy, a TSA employee at MCO, with a Challenge Coin to recognize her exceptional customer service and positive impact on guests. For nearly three years, Brandy has served travelers at the West Checkpoint, consistently creating a welcoming and calm environment.

Brandy is known for her friendliness and professionalism, always offering a kind word, guidance, or a smile. She often goes beyond her assigned screening line to connect with and assist additional travelers, helping ease what can be a stressful part of the journey.

Brandy’s dedication reflects the care and service standards we value at MCO. Her daily interactions show how one person can make a meaningful difference in the guest experience.

If you know someone at MCO who deserves recognition for outstanding customer service, please visit the MCOcares.com website to submit a recognition at https://mcocares.com/recognize-an-employee/