MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next step in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Friday, July 26th, 2024 at 1:00pm
Christmas in July was a sleigh ride of fun! 🎅🎉 We decked the atrium with holiday decorations, had some delicious treats, and even had a visit from Mr. & Mrs. Claus, together with our MCO Paw Pilots. There were lots of jolly faces and plenty of ho-ho-holiday cheer. https://t.co/v1mxUU3ueT
Christmas in July was a sleigh ride of fun! 🎅🎉 We decked the atrium with holiday decorations, had some delicious treats, and even had a visit from Mr. & Mrs. Claus, together with our MCO Paw Pilots. There were lots of jolly faces and plenty of ho-ho-holiday cheer. https://t.co/v1mxUU3ueT
Thursday, July 25th, 2024 at 9:42am
We asked our Gen-Z employee to edit an Airport Tour video and this is what they sent back... https://t.co/t5TNT7noYS
We asked our Gen-Z employee to edit an Airport Tour video and this is what they sent back... https://t.co/t5TNT7noYS
Wednesday, July 24th, 2024 at 5:24pm
Wicked awesome adventures incoming! Our friends @JetBlue have announced nonstop service to:
✈️Portland, ME - seasonal, 3x/week, starting October 28th
✈️Manchester, NH - daily, starting January 23rd, 2025
Cheers to more Bluetiful journeys to New England!
🧳 https://t.co/J1YW2F3D7W https://t.co/STn5xgtp33
Wicked awesome adventures incoming! Our friends @JetBlue have announced nonstop service to:
✈️Portland, ME - seasonal, 3x/week, starting October 28th
✈️Manchester, NH - daily, starting January 23rd, 2025
Cheers to more Bluetiful journeys to New England!
🧳 https://t.co/J1YW2F3D7W https://t.co/STn5xgtp33
Wednesday, July 24th, 2024 at 2:43pm
ICYMI: Santa Claus (and Santa Paws) are coming to town! 🎅 Join us tomorrow, July 25th, for a Christmas in July celebration! Take elfies with Santa & enjoy tree-mendous giveaways - the day is sure to be snow much fun! 🎄
📍 Level 3, Hyatt Atrium
⏰ 11am-3pm https://t.co/BLMGPQFUgK
ICYMI: Santa Claus (and Santa Paws) are coming to town! 🎅 Join us tomorrow, July 25th, for a Christmas in July celebration! Take elfies with Santa & enjoy tree-mendous giveaways - the day is sure to be snow much fun! 🎄
📍 Level 3, Hyatt Atrium
⏰ 11am-3pm https://t.co/BLMGPQFUgK
Orlando International Airport
@MCO
We're sprucing things up! 🎄We're hosting a Christmas in July event, and you're invited! 🎉 Meet Santa and Mrs. Claus, pet our #MCOPawPilots Santa Paws, enjoy festive treats, and more - it's going to be a jolly good time!
🗓️ July 25th, 2024
📍 Level 3, Hyatt Atrium
⏰ 11am - 3pm https://t.co/y8IZxrfknZ
We're sprucing things up! 🎄We're hosting a Christmas in July event, and you're invited! 🎉 Meet Santa and Mrs. Claus, pet our #MCOPawPilots Santa Paws, enjoy festive treats, and more - it's going to be a jolly good time!
🗓️ July 25th, 2024
📍 Level 3, Hyatt Atrium
⏰ 11am - 3pm https://t.co/y8IZxrfknZ
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