MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Monday, May 10th, 2021 at 12:11pm
Amazing views of @SpaceX Falcon 9, that launched 60 Starlink satellites, yesterday at 2:42 am. 🛰️ The force is strong with this one.
🚀 https://t.co/96OxyM7Knj https://t.co/Y3KOm5w7YD
Amazing views of @SpaceX Falcon 9, that launched 60 Starlink satellites, yesterday at 2:42 am. 🛰️ The force is strong with this one.
🚀 https://t.co/96OxyM7Knj https://t.co/Y3KOm5w7YD
Monday, May 10th, 2021 at 9:24am
Whether you're coming or going, have a great week. ✈️ https://t.co/u4V6jmeXp0
Whether you're coming or going, have a great week. ✈️ https://t.co/u4V6jmeXp0
Sunday, May 9th, 2021 at 9:08am
"The greatest legacy we can leave our children is happy memories." Happy #MothersDay to all the moms out there that bring magic into our lives. 💕 https://t.co/9kIt1IkKuB
"The greatest legacy we can leave our children is happy memories." Happy #MothersDay to all the moms out there that bring magic into our lives. 💕 https://t.co/9kIt1IkKuB
Friday, May 7th, 2021 at 2:08pm
Second dose in with @AdventHealthCFL. 💉 Employees returned yesterday and today for their second COVID-19 shot at our employee vaccination event. We’re proud to be part of a community focused in creating a safe place for all. #IGotMyShot https://t.co/CvBAup5WDH
Second dose in with @AdventHealthCFL. 💉 Employees returned yesterday and today for their second COVID-19 shot at our employee vaccination event. We’re proud to be part of a community focused in creating a safe place for all. #IGotMyShot https://t.co/CvBAup5WDH
Friday, May 7th, 2021 at 11:28am
🏗️ South Terminal Construction Update: The Passenger Boarding Bridges (PBB) are now installed! When operational, our new terminal’s 15 gates will accommodate up to 20 aircraft and support an additional capacity of 10-12 million annual passengers at MCO. https://t.co/r4zUXtv8G3
🏗️ South Terminal Construction Update: The Passenger Boarding Bridges (PBB) are now installed! When operational, our new terminal’s 15 gates will accommodate up to 20 aircraft and support an additional capacity of 10-12 million annual passengers at MCO. https://t.co/r4zUXtv8G3
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