MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.Safety:
Remain mindful of surroundings and stop unsafe behaviors.Comfort:
Pick up trash or report an area in need of attention. Display appropriate body language and use a calm tone of voice.Ease:
Make eye contact and smile.Speed:
Proactively offer assistance to next step in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.Social Media #MCOcares
Friday, June 20th, 2025 at 5:15pm
ICYMI: Our Liberty Weekend patriotic concert with @OrlandoPhilOrch returns on Saturday, June 28th! 🎶
📍 Location: Terminal C, Level 2
⌚ Time: 6:30 p.m., with a prelude performance by the Central Florida Community Arts Choir, & a special award presentation at 6:45 p.m. https://t.co/C574DxgPmx
ICYMI: Our Liberty Weekend patriotic concert with @OrlandoPhilOrch returns on Saturday, June 28th! 🎶
📍 Location: Terminal C, Level 2
⌚ Time: 6:30 p.m., with a prelude performance by the Central Florida Community Arts Choir, & a special award presentation at 6:45 p.m. https://t.co/C574DxgPmx
Friday, June 20th, 2025 at 2:45pm
Weather Alert ⛈️ Due to weather conditions, airline operations may be affected - flight/baggage delivery delays may occur. Please check with your airline directly for any updates regarding their operations. For airport status, visit: https://t.co/vm0yMYHkcv. Thank you.
Weather Alert ⛈️ Due to weather conditions, airline operations may be affected - flight/baggage delivery delays may occur. Please check with your airline directly for any updates regarding their operations. For airport status, visit: https://t.co/vm0yMYHkcv. Thank you.
Friday, June 20th, 2025 at 12:06pm
It's Farley, we're in love! 🫶 If you're passing through today, stop by the A/B food court area until 1 pm to see our #MCOPawPilots, Farley! This good boy can't wait to see you here! 🐶 https://t.co/kicnpddJT1
It's Farley, we're in love! 🫶 If you're passing through today, stop by the A/B food court area until 1 pm to see our #MCOPawPilots, Farley! This good boy can't wait to see you here! 🐶 https://t.co/kicnpddJT1
Friday, June 20th, 2025 at 10:45am
Advisory: Due to OUC having multiple power outages in the area this morning, bag operations at Terminal C have been affected. Please follow instructions from personnel onsite.
Advisory: Due to OUC having multiple power outages in the area this morning, bag operations at Terminal C have been affected. Please follow instructions from personnel onsite.
Friday, June 20th, 2025 at 9:38am
He can smells unattended vehicles.
Don't be bait. Use our Cell Lots when waiting to pick up someone! 🦈 https://t.co/c4hFlD7q6H
He can smells unattended vehicles.
Don't be bait. Use our Cell Lots when waiting to pick up someone! 🦈 https://t.co/c4hFlD7q6H
Thursday, June 19th, 2025 at 3:19pm
Weather Alert ⛈️ Due to weather conditions in the area, airline operations may be affected - flight/baggage delivery delays may occur. Please check with your airline directly for any updates regarding their operations. For airport status, visit: https://t.co/vm0yMYHkcv.
Weather Alert ⛈️ Due to weather conditions in the area, airline operations may be affected - flight/baggage delivery delays may occur. Please check with your airline directly for any updates regarding their operations. For airport status, visit: https://t.co/vm0yMYHkcv.
Gallery
