Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Remain mindful of surroundings and stop unsafe behaviors.
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Make eye contact and smile.
Proactively offer assistance to next stop in journey.
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Second dose in with @AdventHealthCFL. 💉 Employees returned yesterday and today for their second COVID-19 shot at our employee vaccination event. We’re proud to be part of a community focused in creating a safe place for all. #IGotMyShot https://t.co/CvBAup5WDH
🏗️ South Terminal Construction Update: The Passenger Boarding Bridges (PBB) are now installed! When operational, our new terminal’s 15 gates will accommodate up to 20 aircraft and support an additional capacity of 10-12 million annual passengers at MCO. https://t.co/r4zUXtv8G3