MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next step in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Tuesday, September 17th, 2024 at 11:37am
Next stop, Disney Springs! #DYK @lynxbusorlando has a new operation, Link 311, between our airport and Disney Springs Transfer Center, with convenient stops along the way! This route is serviced daily, with buses running every 30 minutes.
⏰ 5 am-11 pm
🚌 https://t.co/xDKBFVjyQ7 https://t.co/Ox1jun5oVV
Next stop, Disney Springs! #DYK @lynxbusorlando has a new operation, Link 311, between our airport and Disney Springs Transfer Center, with convenient stops along the way! This route is serviced daily, with buses running every 30 minutes.
⏰ 5 am-11 pm
🚌 https://t.co/xDKBFVjyQ7 https://t.co/Ox1jun5oVV
Tuesday, September 17th, 2024 at 9:29am
Heard it's National #ITProfessionalsDay. 🖥️We tried turning our social media post on and off again - now what??
But seriously - big shout out to our IT employees & partners for smooth operations at our airport. We couldn’t function without you (literally). https://t.co/NT7Si7Qthj
Heard it's National #ITProfessionalsDay. 🖥️We tried turning our social media post on and off again - now what??
But seriously - big shout out to our IT employees & partners for smooth operations at our airport. We couldn’t function without you (literally). https://t.co/NT7Si7Qthj
Monday, September 16th, 2024 at 2:32pm
#ICYMI The Greater Orlando Aviation Authority is hosting a Small Business networking event, "MCO Means Business," on Oct. 4th! Join us to learn about business opportunities, connect with airport decision-makers, and explore innovative concepts.💼
Register: https://t.co/QIKqYkT5a7 https://t.co/vuEAnx6pbK
#ICYMI The Greater Orlando Aviation Authority is hosting a Small Business networking event, "MCO Means Business," on Oct. 4th! Join us to learn about business opportunities, connect with airport decision-makers, and explore innovative concepts.💼
Register: https://t.co/QIKqYkT5a7 https://t.co/vuEAnx6pbK
Sunday, September 15th, 2024 at 9:49am
We're happy to celebrate #HispanicHeritageMonth in vibrant style at our airport! Stop by Gallery MCO to check out an incredible artwork collection, featuring the richness and diversity of the Hispanic culture.
📍 Level 3, Terminal B (Pre-Security)
⌚ 7am9-pm
📆 Through Oct 15 https://t.co/ANucLWlW33
We're happy to celebrate #HispanicHeritageMonth in vibrant style at our airport! Stop by Gallery MCO to check out an incredible artwork collection, featuring the richness and diversity of the Hispanic culture.
📍 Level 3, Terminal B (Pre-Security)
⌚ 7am9-pm
📆 Through Oct 15 https://t.co/ANucLWlW33
Friday, September 13th, 2024 at 5:15pm
Yesterday, our CEO, Kevin J. Thibault, led a community update for West Orange County residents at Heller Hall, where he, along with leadership from GOAA, discussed the airport's latest initiatives & upcoming projects. A big thank you to all who joined us! https://t.co/K6yhh6NrUh
Yesterday, our CEO, Kevin J. Thibault, led a community update for West Orange County residents at Heller Hall, where he, along with leadership from GOAA, discussed the airport's latest initiatives & upcoming projects. A big thank you to all who joined us! https://t.co/K6yhh6NrUh
Gallery
