Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Remain mindful of surroundings and stop unsafe behaviors.
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Make eye contact and smile.
Proactively offer assistance to next stop in journey.
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
The Terminal Link (tram) which connects our Terminals A/B to our South Complex is going under corrective maintenance at this time. Shuttle buses are available at Delta curbside, Terminal B, Level 3 for those that need to connect to the South Complex.
The 2022 numbers are in! ✈️ Our CEO, Kevin Thibault, announced today that, for the second time in our airport’s history, our numbers reached over 50 million travelers passing through our airport! Thank you for choosing us to be part of your travels! ❤️
🛫: https://t.co/mKKpRewOBH https://t.co/SPhVCaYJpq
Orange you glad to see low fares? 🍊 Check out these seriously awesome rates from our friends @BreezeAirways! Charleston or Orange County, you're sure to have a great time! ✈️
Book at: https://t.co/gT78Z9ZqDB https://t.co/N33r54a8Qb
Are you bready for this? 🍞 For delicious, locally-made artisan breads, stop by Olde Hearth Bread Company! With fresh-baked pastries, Boar's Head meats & cheeses, house-made wraps, sandwiches & salads, you'll be ready to roll! 🥐
📍 Terminal C - Palm Court
⌚️5am - Last Flight https://t.co/5wStlbA4JF