MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Thursday, May 19th, 2022 at 11:11am
Intercity passenger rail is one step closer to becoming a reality in Central Florida. 🚆 @GoBrightline brought its very first train, Bright Blue 2, into our airport's station this week, for a test run. Brightline will begin passenger service from Orlando to Miami in 2023. https://t.co/5C2Y7bFGXL
Intercity passenger rail is one step closer to becoming a reality in Central Florida. 🚆 @GoBrightline brought its very first train, Bright Blue 2, into our airport's station this week, for a test run. Brightline will begin passenger service from Orlando to Miami in 2023. https://t.co/5C2Y7bFGXL
Thursday, May 19th, 2022 at 10:26am
Parking Update 🚗
Terminal Top ❌
A/B Garage ❌
Garage C ✅
North Park Place Economy Lot ✅
South Park Place Economy Lot ✅
For parking updates, please pay attention to dynamic roadway signs upon airport approach or visit: https://t.co/GaNJszYL8G https://t.co/ocxBByIA39
Parking Update 🚗
Terminal Top ❌
A/B Garage ❌
Garage C ✅
North Park Place Economy Lot ✅
South Park Place Economy Lot ✅
For parking updates, please pay attention to dynamic roadway signs upon airport approach or visit: https://t.co/GaNJszYL8G https://t.co/ocxBByIA39
Thursday, May 19th, 2022 at 9:28am
Floridians on today's high temps: "You think the sun is your ally? You merely adopted the humidity. I was born in it, molded by it." https://t.co/pN9gfQJ0MR
Floridians on today's high temps: "You think the sun is your ally? You merely adopted the humidity. I was born in it, molded by it." https://t.co/pN9gfQJ0MR
Wednesday, May 18th, 2022 at 3:22pm
One of North America's largest comics, sci-fi, horror, anime & gaming events starts tomorrow! Imagine a showdown between WWE stars and Hobbits to determine the true Lord of the Ring 🤼 (woooooo that would be epic for shire). Meet them all @MegaConOrlando: https://t.co/1mTwbuAWuG https://t.co/diMwkwui4z
One of North America's largest comics, sci-fi, horror, anime & gaming events starts tomorrow! Imagine a showdown between WWE stars and Hobbits to determine the true Lord of the Ring 🤼 (woooooo that would be epic for shire). Meet them all @MegaConOrlando: https://t.co/1mTwbuAWuG https://t.co/diMwkwui4z
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