On September 18, the Greater Orlando Aviation Authority (GOAA) launched MCO PROPS, a new on-the-spot employee rewards program designed to strengthen our culture of recognition and appreciation by celebrating employees who go above and beyond in delivering service excellence. By empowering leaders to recognize contributions in the moment, MCO PROPS reinforces behaviors that reflect GOAA's customer service standards and organizational values, while helping create exceptional experiences for guests and employees.

Every day, employees across the airport community make a difference by assisting travelers, supporting teammates, improving processes, solving challenges, and helping operations run smoothly. MCO PROPS provides leaders and designated participants with a simple way to recognize these contributions as they happen.

Employees who demonstrate exceptional service, teamwork, initiative, or a commitment to excellence may receive an MCO PROPS Reward Card in recognition of their positive impact. This timely recognition helps foster a culture of appreciation while reinforcing behaviors that contribute to MCO's success.

Recognition and Rewards

Employees recognized through MCO PROPS are eligible to receive:

• MCO Big PROPS Rewards Scratch Card
• Exclusive MCO PROPS Lapel Pin
• A surprise prize revealed on the scratch card

More than a rewards program, MCO PROPS shines a spotlight on the people behind the service, teamwork, and operational excellence that enhance the airport experience and strengthen the airport community.

How to Earn PROPS

Continue demonstrating the behaviors that define our customer service standards. Whether you're assisting a guest, supporting a colleague, improving a process, or solving a challenge, every contribution matters. You never know when a leader may be ready to give you PROPS.

Every act of service helps shape the MCO experience. Through MCO PROPS, those moments of excellence can be recognized and celebrated in the moment they happen, reinforcing the values that make MCO a welcoming destination and an exceptional place to work.

Big PROPS for Delivering Great Service!