Delivering Great Service with a Mask

Delivering great customer service may feel challenging while wearing a mask. Here are some tips to help you overcome that barrier. Click here for a Pdf of the poster.

National Customer Service Week 2020

October 5-9, 2020 is National Customer Service Week! A little history on the event… Established by the International Customer Service Association (now Professional Association for Customer Engagement), National Customer Service Week was proclaimed an official...

Updated Amenities at MCO

As air travel buoys back with approximately 20,000 departing passengers a day at Orlando International Airport (MCO), a number of amenities have been added, including a selection of new vending machines to increase passenger retail shopping options and enhanced,...

Sheltair Virtual Run 2020

Join Sheltair for their first annual Virtual 5K Run! Sheltair is passionate about supporting and giving back to the communities which they operate in.  Food banks all over have seen a surge in demand recently.The proceeds from this run will be donated to local food...

Congratulations to Mr. Callum!

Greater Orlando Aviation Authority Director of General Aviation, Cyrus Callum, has been recognized by the Federal Aviation Administration (FAA) as the 2019 General Aviation Manager of the Year for the Southern Region. The annual Airport Safety Award winners were...

URW’s SHOPMCO Scoop – August 2020

To view as a pdf, please click here.. SHOPMCO Scoop! NOW OPEN * TERMINAL A Dunkin Donuts & Baskin Robbins LIDS Natalie’s Candy Naturally Inspired Orlando Market Starbucks Universal Studio Orlando TERMINAL B Cariloha Hudson News Johnston & Murphy Ron Jon Surf...