Employee Resources

Leader Guides

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Orlando International Airport Service Card Leader Guide 329.28 KB downloads

The Service Card is a tool to guide employees on how to delight and value each guest...
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Recognition Card Leader Guide 57.95 KB downloads

The Recognition Program is intended to encourage the airport community to recognize...

    Training Materials

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    MCO Customer Service New Hire Info 630.57 KB downloads

    Important Customer Service information for the new MCO hire. ...
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    MCO Customer Service Program Poster 574.30 KB downloads

    Our purpose is to delight and value each guest with the finest airport experience...

      Commute Options

      There are many ways to get to MCO – Choose the right one for you! See below to learn more about our community partners who can help you get to work.

      Community Resources

      We’re proud to support several agencies across our community whose services our employees may benefit from. Check them out below and visit their website for more information.

      • United Way – Heart of Florida United Way fights for the education, health and financial stability of every person in Central Florida. Call 211 or go to their website and click the “Get Help” link for 24/7 confidential support.  www.hfuw.org

      FAQ

      How can I obtain blank recognition cards?

      Contact the GOAA Customer Experience Department at AirportCommunication@goaa.org or use the Recognize an Employee form on this website.

      Where do I turn in completed recognition cards?
      There are black collection boxes at the East and West Information Booths, outside of Lost & Found, outside of Suntrust Bank on Level 3, in the reception area of the Annex.
      How can I get my "It All Starts with Me!" lapel pin?

      Contact the GOAA Customer Experience Department at AirportCommunication@goaa.org.

      Where can I find the latest Pocket Quick Reference Guide?
      Each month the revised version of the Quick Reference Guide will be available on this website under Employee Resources.
      Where can I send content ideas for the MCO social media posts?
      Email us at socialmedia@goaa.org.
      Where can I make suggestions to improve the airport experience for employees or guests?
      See the I-Port section of this website for instructions on how to make suggestions for MCO.
      Where can I find information about opening up a business at the airport?
      Please visit the Airport Business portion of the airport’s website: https://www.orlandoairports.net/airport-business.