MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next step in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Tuesday, October 15th, 2024 at 3:55pm
We celebrated #HispanicHeritageMonth with a month of fiestas!🥳From vibrant cultural performances to engaging activities, our community came together to honor and celebrate. Enjoy a recap of the entertainment, activities, & what our MCO family loves about their Hispanic Heritage. https://t.co/GtD2kPqUJ8
We celebrated #HispanicHeritageMonth with a month of fiestas!🥳From vibrant cultural performances to engaging activities, our community came together to honor and celebrate. Enjoy a recap of the entertainment, activities, & what our MCO family loves about their Hispanic Heritage. https://t.co/GtD2kPqUJ8
Monday, October 14th, 2024 at 1:46pm
After a year of brand reinvention, the sun is setting on MCO’s ‘Rolling-O’ logo. What’s next on the horizon for Orlando International Airport? Find out on November 13th. https://t.co/RgUBEFAJQC
After a year of brand reinvention, the sun is setting on MCO’s ‘Rolling-O’ logo. What’s next on the horizon for Orlando International Airport? Find out on November 13th. https://t.co/RgUBEFAJQC
Monday, October 14th, 2024 at 9:28am
When you were dolphinitely hoping for a row to yourself and you make eye contact with the person sitting next to you: https://t.co/BWzOLwxsbz
When you were dolphinitely hoping for a row to yourself and you make eye contact with the person sitting next to you: https://t.co/BWzOLwxsbz
Gallery
