MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next step in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Wednesday, November 5th, 2025 at 4:54pm
Friendly reminder: We're still accepting donations for federal employees affected by the government shutdown. #AirportsInAction
Details: https://t.co/d8jcUkOVss
Friendly reminder: We're still accepting donations for federal employees affected by the government shutdown. #AirportsInAction
Details: https://t.co/d8jcUkOVss
Orlando International Airport
@MCO
ICYMI: We continue to collect donations for federal employees affected by the government shutdown.
📅 11/04-11/07
📍MCO Terminal C Departures Curb
⏰ 9am-2pm
📍 Orlando Executive Airport (ORL)
⏰ 9am-5pm
Donations are also accepted at the departure level of Terminals A, B, & C. https://t.co/GJsYPLb1KR
ICYMI: We continue to collect donations for federal employees affected by the government shutdown.
📅 11/04-11/07
📍MCO Terminal C Departures Curb
⏰ 9am-2pm
📍 Orlando Executive Airport (ORL)
⏰ 9am-5pm
Donations are also accepted at the departure level of Terminals A, B, & C. https://t.co/GJsYPLb1KR
Wednesday, November 5th, 2025 at 3:50pm
Happy 7th anniversary to our friends @VoeGOLoficial! Since 2018, they have connected travelers to/from the beautiful country of Brazil. 🇧🇷 We're grateful for this partnership and thrilled for the incredible adventures ahead. Muito obrigado! ✈️ https://t.co/vfpOTwaYRX
Happy 7th anniversary to our friends @VoeGOLoficial! Since 2018, they have connected travelers to/from the beautiful country of Brazil. 🇧🇷 We're grateful for this partnership and thrilled for the incredible adventures ahead. Muito obrigado! ✈️ https://t.co/vfpOTwaYRX
Wednesday, November 5th, 2025 at 11:34am
Happy National Donut Day!🍩 #iykyk
📷 @slinkforthree -IG https://t.co/NNlNNMj6Ii
Happy National Donut Day!🍩 #iykyk
📷 @slinkforthree -IG https://t.co/NNlNNMj6Ii
Tuesday, November 4th, 2025 at 4:00pm
ICYMI: We continue to collect donations for federal employees affected by the government shutdown.
📅 11/04-11/07
📍MCO Terminal C Departures Curb
⏰ 9am-2pm
📍 Orlando Executive Airport (ORL)
⏰ 9am-5pm
Donations are also accepted at the departure level of Terminals A, B, & C. https://t.co/GJsYPLb1KR
ICYMI: We continue to collect donations for federal employees affected by the government shutdown.
📅 11/04-11/07
📍MCO Terminal C Departures Curb
⏰ 9am-2pm
📍 Orlando Executive Airport (ORL)
⏰ 9am-5pm
Donations are also accepted at the departure level of Terminals A, B, & C. https://t.co/GJsYPLb1KR
Tuesday, November 4th, 2025 at 12:08pm
Our #MCOPawPilots are here to bring comfort & pawsitive vibes! Today, our sweet boy, Thor, will be here from 11am-1pm for all the snuggles and love. Stop by and pet before you jet!🐾 https://t.co/RqWmmcW7J5
Our #MCOPawPilots are here to bring comfort & pawsitive vibes! Today, our sweet boy, Thor, will be here from 11am-1pm for all the snuggles and love. Stop by and pet before you jet!🐾 https://t.co/RqWmmcW7J5
Tuesday, November 4th, 2025 at 11:02am
That side-eye coming from your bank account. 🙄 https://t.co/06IuVAOe1F
That side-eye coming from your bank account. 🙄 https://t.co/06IuVAOe1F
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