MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Friday, April 16th, 2021 at 12:13pm
Together with our partners @AdventHealthCFL, more than 4,000 first doses of the Pfizer COVID-19 vaccine were administered yesterday at an airport-wide event. We’re committed to efforts to stop the spread of the virus while protecting our employees and keeping our travelers safe. https://t.co/BKd7wTm4EG
Together with our partners @AdventHealthCFL, more than 4,000 first doses of the Pfizer COVID-19 vaccine were administered yesterday at an airport-wide event. We’re committed to efforts to stop the spread of the virus while protecting our employees and keeping our travelers safe. https://t.co/BKd7wTm4EG
Thursday, April 15th, 2021 at 3:03pm
Small Business Owners: Our Airport Rental Car Supplier Diversity Outreach Day will occur virtually on Tuesday, April 27, at 11am. 🚘 Get informed on upcoming contracting opportunities at our airport! Register by April 20 at: https://t.co/93Tu1Ozedv https://t.co/Rqem54bEYA
Small Business Owners: Our Airport Rental Car Supplier Diversity Outreach Day will occur virtually on Tuesday, April 27, at 11am. 🚘 Get informed on upcoming contracting opportunities at our airport! Register by April 20 at: https://t.co/93Tu1Ozedv https://t.co/Rqem54bEYA
Thursday, April 15th, 2021 at 1:22pm
More fun in the sun with @FlyFrontier! 🏖️ This July, the airline begins new nonstop flights to San José, Costa Rica and St. Maarten. With last week’s announcement to Rochester, NY, the airline will serve over 60 destinations from MCO. 🎉
Details: https://t.co/Ut9fc1eA8f https://t.co/mFKYOHdLYf
More fun in the sun with @FlyFrontier! 🏖️ This July, the airline begins new nonstop flights to San José, Costa Rica and St. Maarten. With last week’s announcement to Rochester, NY, the airline will serve over 60 destinations from MCO. 🎉
Details: https://t.co/Ut9fc1eA8f https://t.co/mFKYOHdLYf
Thursday, April 15th, 2021 at 9:26am
Happy #WorldArtDay! We’re committed to a model program of Art in public places, with pieces from regional, national and international acclaimed artists, distributed throughout our Terminals. Those pieces, also serve as a wayfinding element to our travelers. https://t.co/cROLAEYefZ
Happy #WorldArtDay! We’re committed to a model program of Art in public places, with pieces from regional, national and international acclaimed artists, distributed throughout our Terminals. Those pieces, also serve as a wayfinding element to our travelers. https://t.co/cROLAEYefZ
Gallery
