MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Thursday, May 23rd, 2019 at 5:41am
Wheels down on 16 years of MCO service! We wish our friends @AlaskaAir a happy anniversary - the airline began Orlando service on this day back in 2003. Today they play a key role in our connections to the west coast. 🎉 https://t.co/NQCgsCX1Pw
Wheels down on 16 years of MCO service! We wish our friends @AlaskaAir a happy anniversary - the airline began Orlando service on this day back in 2003. Today they play a key role in our connections to the west coast. 🎉 https://t.co/NQCgsCX1Pw
Thursday, May 23rd, 2019 at 3:42am
Happy #WorldTurtleDay y’all! 🐢
Our MCO wildlife team (we really have one) is committed to keeping a wide variety of these reptiles in healthy living conditions, safely away from the airfield - including Florida’s state tortoise, the gopher tortoise! https://t.co/LOFOX6buzR
Happy #WorldTurtleDay y’all! 🐢
Our MCO wildlife team (we really have one) is committed to keeping a wide variety of these reptiles in healthy living conditions, safely away from the airfield - including Florida’s state tortoise, the gopher tortoise! https://t.co/LOFOX6buzR
Thursday, May 23rd, 2019 at 1:14am
Just sitting there taking in the views from a distance over on Airside 4 and I oop- https://t.co/PQMHZIMkDZ
Just sitting there taking in the views from a distance over on Airside 4 and I oop- https://t.co/PQMHZIMkDZ
Wednesday, May 22nd, 2019 at 3:58am
#IfSocialMediaDidntExist we wouldn't have #AirportTwitter where actual airports speak to each other via a melange of GIFs, puns, and memes - What a time to be alive!
Oh and we probably wouldn't have a job, so hooray social media!
#IfSocialMediaDidntExist we wouldn't have #AirportTwitter where actual airports speak to each other via a melange of GIFs, puns, and memes - What a time to be alive!
Oh and we probably wouldn't have a job, so hooray social media!
Tuesday, May 21st, 2019 at 11:37pm
It's #WingletWednesday which automatically makes today less of a drag. https://t.co/JIFlJpnuqM
It's #WingletWednesday which automatically makes today less of a drag. https://t.co/JIFlJpnuqM
Orlando International Airport (MCO)
Disclaimer
Under Florida law, the Greater Orlando Aviation Authority (GOAA) Facebook page was established for the public purposes of communicating airport business, apprising airport users of upcoming events, and other similar public purposes. Therefore, all content on the GOAA Facebook page is subject to the public records law, Chapter 119, Florida Statutes. By becoming a friend/fan or “liking” the GOAA and/or posting on the GOAA’s wall, your information will be a matter of public record. The GOAA is required to retain this information in accordance with the State of Florida retention schedule. This may include information on your own Facebook page.
The GOAA reserves the right to delete any posting which it considers to be inappropriate, obscene or vulgar, off topic, which appears to be spam, any comments which appear to be slander or libel and those which contain advertising or a commercial solicitation of any kind. The GOAA’s Facebook pages are informational only.
Actually in the MCO main terminal, views of the runway, and not to mention this pool. 😍
Our very own Hyatt Regency Orlando International Airport has been recognized as one of the top airport hotels in the U.S. and Canada. More: bit.ly/2vZewys
Our very own Hyatt Regency Orlando International Airport has been recognized as one of the top airport hotels in the U.S. and Canada. More: bit.ly/2vZewys
Perk up, people - Dunkin' has returned to MCO! While we wait for the new store to open late summer, the Dunkin' Express kiosk is ready to satisfy that coffee and donut craving. Check it out in the main terminal by the checkpoint for gates 1-59.
Climbing ever higher! Passenger traffic reached all new heights at MCO as the first quarter numbers come in. International traffic is up roughly 16%, domestic traffic up 5%, and our rolling 12-month total is a whopping 48,471,386 passengers. Full Stats: https://bit.ly/2wceKlP
Always special to welcome the amazing American Airlines' Salute to the Troops flight. The trip’s mission not only shows appreciation for the vets' dedication and service, but gives them respite from treatment Walter Reed National Military Medical Center & valuable vacation time with their family on a magical Disney weekend. Thank you to these brave men and women.
Who will sleep on the Iron Throne? Game of Thrones
He welcomes you to Orlando, he bids you farewell. A familiar voice has recorded a new greeting for our APMs. Check out the new welcome message from the man himself - Orlando Mayor Buddy Dyer.
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