Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Remain mindful of surroundings and stop unsafe behaviors.
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Make eye contact and smile.
Proactively offer assistance to next stop in journey.
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
This week @SpiritAirlines kicked off the re-launching of their Latin America services at MCO, including today's departure to Bogota, Colombia! 🇨🇴 For all resuming routes providing #MoreGo to our travelers with the airline, please visit: https://t.co/xkstMs8O0C
Buen viaje! 🛫 https://t.co/LTnzZyUsYJ
It’s another #NationalSockDay giveaway! 🧦 Quote tweet this with #MCOsocks & your favorite pattern - Tower, Sunset Tower, Airside Carpet, Florida Life - for a chance to win. Entries are valid for today only; five winners will be randomly selected and contacted via DM. Good luck! https://t.co/aCxePaUalX
On #DisabilitiesDay we want to highlight some initiatives that promotes even more inclusion and comfort at MCO. Our online accessibility toolbar with @reciteme, that provides an inclusive experience giving even more people the opportunity to connect: https://t.co/EEISBqaVs1 🗣️🔍 https://t.co/N7V17Z1gP6
Another South American route resumes today at MCO with @LATAMAirlines! 🎉 🇵🇪 Flights to/from Lima, Peru are now available 3x/weekly. For more information on flights and current requirements, please visit: https://t.co/6lybRjW5ML https://t.co/UzEERKj1MD