MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
With 75,536 departing travelers, we were the fourth busiest airport in the country yesterday! We expect equally busy days ahead with #ProBowl 2020 coming to town. We look forward to welcoming fans and players to The City Beautiful! 🏈 https://t.co/bVFcOvEwCn
Good morning and bundle up, Orlando. 🥶 #TowerTuesday https://t.co/jGyoYPzF9u
“If you can't fly then run, if you can't run then walk, if you can't walk then crawl, but whatever you do you have to keep moving forward.” - Martin Luther King Jr. #MLKDay https://t.co/swVahcDLka
We’re hopping with excitement with today’s visit... 🦘 https://t.co/K26qTLVpNu
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