MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Friday, March 5th, 2021 at 10:27am
All that #FridayFeeling in a picture. 🚄❤️✈️ https://t.co/IcyGWotnup
All that #FridayFeeling in a picture. 🚄❤️✈️ https://t.co/IcyGWotnup
Thursday, March 4th, 2021 at 11:51am
It’s #NationalSnackDay! Tell us: what is the snack you take home to your friends after visiting Florida and why it’s the Coconut Patties? 😋 https://t.co/uwgZBVS1Ai
It’s #NationalSnackDay! Tell us: what is the snack you take home to your friends after visiting Florida and why it’s the Coconut Patties? 😋 https://t.co/uwgZBVS1Ai
Wednesday, March 3rd, 2021 at 1:22pm
Celebrating the 176th anniversary of Florida’s founding with a little stroll from one of our favorite airplanes – Southwest’s Florida One. Happy Birthday, Sunshine State! ☀️ #FloridaStatehoodDay https://t.co/q8lo9qUsoU
Celebrating the 176th anniversary of Florida’s founding with a little stroll from one of our favorite airplanes – Southwest’s Florida One. Happy Birthday, Sunshine State! ☀️ #FloridaStatehoodDay https://t.co/q8lo9qUsoU
Tuesday, March 2nd, 2021 at 1:06pm
Spring break is just around the corner! 🌼 If you're planning a getaway, check out some awesome airfare deals, available on our website, from our airport to your next adventure. ➡️ https://t.co/kbjpCUgi78 #TravelTuesday 🛫 https://t.co/fL64nJyRbI
Spring break is just around the corner! 🌼 If you're planning a getaway, check out some awesome airfare deals, available on our website, from our airport to your next adventure. ➡️ https://t.co/kbjpCUgi78 #TravelTuesday 🛫 https://t.co/fL64nJyRbI
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