MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Saturday, August 17th, 2019 at 4:31am
Save the bees! Today on #WorldHoneyBeeDay we had the beekeepers of our 110 bee hives on airport property and their special guests sharing the overall benefit of honey bees and how they play a role in our airport sustainability plan. 🐝 https://t.co/PxniHARDhd
Save the bees! Today on #WorldHoneyBeeDay we had the beekeepers of our 110 bee hives on airport property and their special guests sharing the overall benefit of honey bees and how they play a role in our airport sustainability plan. 🐝 https://t.co/PxniHARDhd
Orlando International Airport (MCO)
Disclaimer
Under Florida law, the Greater Orlando Aviation Authority (GOAA) Facebook page was established for the public purposes of communicating airport business, apprising airport users of upcoming events, and other similar public purposes. Therefore, all content on the GOAA Facebook page is subject to the public records law, Chapter 119, Florida Statutes. By becoming a friend/fan or “liking” the GOAA and/or posting on the GOAA’s wall, your information will be a matter of public record. The GOAA is required to retain this information in accordance with the State of Florida retention schedule. This may include information on your own Facebook page.
The GOAA reserves the right to delete any posting which it considers to be inappropriate, obscene or vulgar, off topic, which appears to be spam, any comments which appear to be slander or libel and those which contain advertising or a commercial solicitation of any kind. The GOAA’s Facebook pages are informational only.
Happy Roller Coaster Day, everyone. Rock on. 🎸
The moment you step foot out of MCO and that Orlando humidity hits you for the first time:
If your summer time goals include working on your tan and while having airport runway views, our Hyatt Regency Orlando International Airport checks all the boxes. See it highlighted here:
8 Outdoor Airport Swimming Pools To Grab A Tan Summer 2019 Edition
Vane has found a dreamy selection of outdoor airport swimming pools to keep up your summer tan. Take a look at our 2019 summer edition.
vanemag.com
PROJECT RUNWAY: MCO - After a 150-day rehab project, Runway 17R/35L has reopened! With all new LED lighting, upgraded pavement shoulders, and fresh paint markings, it’s ready to see its daily average of 225 departures and 50 arrivals once again. 🛫
A great sendoff for the greatest generation. 🇺🇸
With the help of Gary Sinise Foundation's Soaring Valor program and American Airlines, 27 Orlando-area veterans got a special opportunity to visit The National WWII Museum in New Orleans. We were honored to start their journey with them.
With the help of Gary Sinise Foundation's Soaring Valor program and American Airlines, 27 Orlando-area veterans got a special opportunity to visit The National WWII Museum in New Orleans. We were honored to start their journey with them.
Today we are one proud airport. Not only did Lauren and her sole mate Dan welcome precious baby Tessa Faith into this world Wednesday, but our MCO carpet socks are keeping mom’s feet cozy as they cherish their first moments with her. Wishing them all the best! 😭
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