MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Yesterday's “How To Do Business With GOAA” networking event was a success with more than 1,000 attendees. We’re proud to invest in local small, minority, women & veteran-owned firms giving our community even more opportunities to work with our airport.
🤝 https://t.co/T19Naofqzw https://t.co/sNzyH0RcQO
Good morning to all heading into an epic weekend. 🛩️ https://t.co/bIiu1rVnxs
This week we had a beautiful performance by the Central Florida Ballet as part of our holiday season entertainment at the Terminal. Make sure to stop by and check out other performances around the airport and be treated to some pre-flight jolly times.
🎉 https://t.co/M7gwLX3f9z https://t.co/w3EqNRmh0j
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