MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
You step on our carpet every time you pass through but for Ricky and his family, the memory of his first steps will last a lifetime. Happy to be with you every step of the way, kiddo. ❤️👶 https://t.co/NOHz8j2tHx
Small business owners – join us at our 15th Annual Event “How to Do Business with GOAA” on 12/12/19. Discuss your opportunity as a small or certified-minority business owner and learn how to do business with our Greater Orlando Aviation Authority.
👉 https://t.co/7LDqwrllE0 https://t.co/OWupuge2IR
Our history is shaped by heroes like you. To all the veterans out there - thank you for your service and sacrifice. #VeteransDay 🇺🇸 https://t.co/xYKyz5wVmx
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